FAQ

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Symphonic Web Design Brussels - FAQ

Website Design

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Can you redesign my old site?

Yes! There’s nothing quite as fun as transforming a site into a modern, responsive, and beautiful website that converts visitors into customers. Please let us know and we would love to discuss this with you.

What do I need to get started?

We suggest to have the following in place:

  1. Clear understanding of your business goals and objectives for the website
  2. Content for the website, such as text, images, and videos
  3. Branding elements, such as logos, color schemes, and font styles
  4. Information about your target audience and customer personas
  5. A budget for the website development project
  6. A timeline for the project and any specific deadlines
  7. A list of any desired website features or functionalities
  8. Examples of websites you like and why they like them

To support you in this process we created this 5-Step Website Configurator which will take you through the things you need.

Having this information ready before starting the project will help ensure a smooth and efficient design process, and will allow us to better understand the business owner’s vision for their website.

Don’t worry if you don’t yet have a logo, color schemes, font styles, images, video etc. We can either develop any or all these elements for you or contract a professional for example photographer, illustrator, videographer or copywriter.

What is your design process like?

 

Your website is your storefront, so it makes sense to give it some love and attention.

The design process begins with identifying your vision and scope of your website. We’ll design your website to reflect the best of your brand and ensure that it’s responsive to whatever kind of device your potential customers are using.

For more info please go here.

Will you write my website content for me?

If you would like support with writing your content, we will get one of the copywriters we work with to contact you. Personally, I will gladly support you in formulating some of the Headlines and SEO wording but not actual page text content. Let’s add this to the project scope.

Will you take photos for my website?

We gladly contract one of our trusted local phographers and videographers to take photos. Let’s add this to the project scope.

How long will my project take?

Most websites take from around 6 weeks up to 6 months which for the most part depends on these things:

  1. Scope of your project i.e. level of customization, total number of pages and features
  2. Content availability, all items as listed here.
  3. Resource availability, yours and ours

By far the fastest turn-around time does building your website based on one of our premade website layouts have.

Can you show me your portfolio of previous web design projects?

Yes of course! Here are projects we’ve designed and realised for our amazing clients.

I need a website fast. Do you offer rush timelines?

Yes!

Most custom websites in my experience take between 12 to 24+ weeks. It mostly depends on availability and the overall scope, i.e. number of pages, posts, features, customization, how quickly this content is ready.

For smaller projects with limited pages, features and customisation, we offer pre-made layouts found here. We choose one and fill the premade pages with your information, text, images, colurs and fonts.

For large custom projects a rushed timeline is also possible. To perform more work in less time more resources are needed which will reflect in the necessary budget.

For any fast service an immaculate preparation of design and content is necessary, this means everything mentioned under “What do I need to get started”. This will be pivotal to the success of any rushed timeline. Also check “The 12 steps to a successful website project” and the Website Configurator.

Contact me to discuss options.

How does payment work?

Payment is done electroncially via bank transfer. First, we onboard you in our CRM.

Will you optimize my website for search engines?

By default, we will provide basic technical SEO as well as on-page and off-page. We add the website to the Google Search Console unless otherwise specified. This service is expandible and customizable on request. Visit our services page for more details on SEO services we provide.

Will you do SEO for my website?

Yes, we offer Search Engine Optimization, technical SEO integration at the level of WordPress, Google or any other Analytics platform, Content Optimization, On and OFF Page Content Optimization. The basic service is always included in our website projects. More advanced options are available.

What are your web design rates?

Our pricing model is primarily based on project scope, with a project-based fee being the norm. Our clients vary in size and budget with some small local businesses having a budget range of €750-€2,000, while other clients requiring more intricate solutions that begin at €5,000. However, we ensure that pricing is fair, value based and a worthwhile investment. There are several factors that influence pricing, including:

  1. Complexity of design: The more complex the design, the more time and effort required, which increases cost.
  2. Number of pages
  3. Customization of templates or building a custom design from scratch
  4. E-commerce such as a shopping cart and payment processing
  5. Content creation such as writing copy or creating graphics
  6. Integration with third-party software: If the website needs to integrate with third-party software, such as a CRM or marketing automation tool
  7. Timeline: If the website needs to be designed and launched quickly, the project may need to be prioritized
  8. Ongoing maintenance
Do you offer website maintenance services?

We offer WordPress Maintenance plans for websites regardless of whether or not we have created them for you. There are several options which can be ordered as standalone or as part of a hosting package. For more details please visit https://symphonic-design.com/website-maintenance-plans/

Do you offer post-launch support or training?

Our websites are built with backend user friendliness in mind. We will include a handover and basic 60 minute training to learn the basics of editing your posts and pages. If you would like to learn more we also provide custom WordPress training courses. Let us know what you need.

Will my website be mobile responsive?

All websites are optimized for varying devices and screen resolutions. The UI fully adapts to the screen and depending on the type of device i.e., PC/Laptop, tablet and mobile phone taking into account differing operating systems and browsers.

Why should I use WordPress?

WordPress is a popular content management system (CMS) used by millions of websites around the world. It is an open-source platform that is easy to use, highly customizable, and offers a wide range of features to meet the needs of a variety of websites, from personal blogs to large e-commerce sites.

The top 5 features why WordPress is the better platform for websites are:

  1. Customizability
  2. SEO-friendly
  3. Opern-Source
  4. Third-Party Integrations
  5. Security

Read our article on this topic Advantages of Using WordPress Over Squarespace and Wix: A Comprehensive Guide for Business Owners

What is WordPress?

WordPress is a Content Management System (CMS) used to create and manage websites of all sizes ranging from personal blogs to enterprise and eCommerce websites. WordPress is used by 63.4% of all the websites whose content management system we know. This is 43.1% of all websites which makes it the most popular CMS on the market.    [Source W3Techs.com]

How will we communicate during the design?

While we are available via all common channels, during the main design review and approval phase it has proven most efficient to use a cloud-based review document to exchange feedback.

Will you design my site on Squarespace, Wix or Shopify?

Yes, we do design on these platforms.

Can you transfer my site from Squarespace to WordPress?

Yes, you can transfer your domain and website from Squarespace to WordPress and you will neeed a hosting plan in order to do so. See hosting options here

Do I need to have my content and images ready before the project starts?

Yes. If you don’t, that’s ok too and we can create page designs and layouts as wireframes with placeholders for text, images and video. However, keep in mind that this means additional design steps and in our experience, these usually cause the design and layout to change and increases cost.

Do you offer printed materials like flyers, posters or business cards?

Yes, we offer design, layout and print of most common materials. We work with both online based and local printers depending on scope and scale of the project.

What about animations, info graphics or video production?

We partner with top professionals who specialize in these areas. As soon as we have a precise briefing we will be able to turn around a quote. You don’t have to worry about managing too many different relationships and communciation channels. We remain your Single Point of Contact throughout.

Do you offer logo/brand design?

Yes, we do. Contact us to discuss options.

Hosting

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What exactly is Web Hosting?

Web hosting is a subscription type of service that allows you to start and manage a website accessible on the internet. Besides hosting your website, most web hosting companies also offer domain and email services, so you can send emails from your own domain.

What is WordPress hosting?

You might already be familiar with regular web hosting plans. WordPress hosting operates in the same way — it’s a form of web hosting specifically optimized for WordPress websites. A WordPress hosting provider offers space on a server to make your website files available online.

What are the benefits of a WordPress hosting platform?

If your goal is to boost the performance and security of your WordPress website, it’s worth investing in a dedicated WordPress hosting service like the one we are offering. As your managed WordPress hosting provider, we help provide top-tier security, speed, and performance for your website.

What should I look for in a WordPress web hosting company?

When choosing the best WordPress hosting option for your business you’ll want to consider the following:

Speed: Optimizing your website’s page speed is critical for enhancing user experience and retaining customers. To avoid high bounce rates, it’s advisable to switch to a fast WordPress host. At Symphonic Design, we’ve partnered with a hosting company that has improved site speeds built for performance on top of Google Cloud infrastructure with multiple custom speed optimizations.

Security: For top-notch security on your WordPress site, seek out hosting providers that offer security at server and application level and offer free SSL and daily backups for your peace of mind. Our secure WordPress hosting platforms automate threat detection, prevent attacks, and keep vulnerabilities up to date. With a managed hosting plan, all activity is monitored and managed 24/7 by human experts.

Support: At all stages, from pre-launch to post-launch, receive reliable customer support whenever you require it most.

Easy site management: When managing your own website you’ll want to work with a friendly Client Area and Site Tools and many features that help you manage your sites. (Contact us for a free demo before you buy!)

Do I need to purchase hosting before you begin the design process?

Yes, if you haven’t already got hosting for WordPress with a hosting provider, you will need to get this. However, we can start without it. We offer hosting services, contact us for more information.

What’s the difference between hosting and domain?

The domain is just a name, a virtual address, which only works if it is pointed to a host server. In order for your domain to open your website, you need to subscribe for a hosting service and point your domain to that host.

Managed WordPress Hosting vs. Regular Hosting?
When it comes to WordPress, managed service adds an extra layer of convenience for the WordPress site owners. Managed WP hosts like Symphonic Design will take care of the WordPress updates, keep track of vulnerabilities. This additional layer of security and convenience is what explains the premium price range compared to regular hosting. Check out our Managed and Unmanaged hosting plans as well as our Website Care Plans in case your website is hosted with another provider and you just need an update & maintenance service provider.
How much does WordPress Hosting cost?

Symphonic Design offer WordPress hosting starting at €25 per month. See all available hosting plans.

Can I setup unlimited free subdomains?

Yes. As soon as you setup as a client can add subdomains from your site area.

How do I migrate my WordPress website to your hosting?
Depending on your level of technical knowledge, migrating your WordPress site can feel difficult and time-consuming. Our free, user-friendly Migrator plugin makes the migration process easy and stress-free. Comprehensive guides are available and will walk you through the steps of migrating your WordPress site with the WordPress migration tool. Using the plugin, you are ensuring a seamless transition without any data loss or downtime.

You also have the option to get a professional migration done by an expert. If you choose a professional migration, we will do the website transfer for you. We will ask you to provide access details such as your control panel’s URL or FTP host and login credentials so we can access your site and transfer it.

The fee for this service starts from 250€ and may vary on a case by case basis depending on the individual website size, specifics and requirements. If you are choosing a GOLD Website Maintenance plan with us and would like to make use of our included hosting offer, your website transfer is FREE

What are the hosting specifications?

Full list of Service features:

  • Unmetered traffic
  • Unlimited databases
  • SSD storage type (storage quota info on request)
  • Free SSL certificate
  • Free email boxes (inside storage quota)
  • Free daily & on-demand backups (outside of storage quota)
  • Free WP Migrator plugin
  • Ecommerce enabled
  • 100% renewable energy match
  • Priority CPU resources
  • Dedicated RAM
  • Priority support
  • 8.1 PHP (unique ultrafast custom PHP implementation)
  • Free private CDN option available
  • Server side out-of-the-box caching (Supercacher technology, NGINX-based static and dynamic cache + memchache option)
  • Free Easy Staging
  • Free WordPress Caching plugin
  • Enhanced security (Server Side Web Application Firewall + AI anti block system)
  • Data center location: The Netherlands
Is backup storage space in- or outside of my storage quota?

Backups are always free, stored for 30 days outside of your storage quota.

Where is my website hosted?

The data centre is currently located in The Netherlands.

Can I use your hosting for an eCommerce site?

Yes, our hosting is specifically designed to help you easily start and manage a successful website with an online store. You will get access to How-To guides on how to start your Woocommerce store

Can I host multiple websites within my hosting space?

Yes. Once you are a customer contact me and we will add a space for each website to the system. If your domain is registered elsewhere and not with Siteground you simply point it to the corresponding nameserver of that specific hosting space.

Tip: For new domains it is worth checking Siteground’s pricing as we find them to offer very competitive pricing.