Sven Özel

+32 (0) 472 34 49 96 | sven@symphonic-design.com | linkedin.com/in/svenozel

Professional Summary

Versatile Digital & IT Project Manager with 20+ years of cross-industry experience spanning hospitality, IT distribution and logistics, organizational development, printing, and digital business solutions. Proven expertise in business administration, digital strategy, operations, and customer success.

A WordPress expert with strong skills in technical project management, website optimization (SEO, UX, CRO), stakeholder collaboration, and IT troubleshooting. Proficient in Google Analytics, Tag Manager, Search Console, and industry-leading SEO tools like SEMrush.

Analytical, adaptable, and problem-solving oriented, thriving in fast-paced digital and IT environments. Skilled in aligning technical execution with business objectives to drive growth, efficiency, and user engagement.

Key Skills & Capabilities

Digital Strategy & Web Solutions

  • Design, optimize, and manage 100+ WordPress websites, enhancing UX, CRO, and SEO.
  • Proficient in Google Analytics, Tag Manager, Search Console, Google Business Profile, and SEO tools like SEMrush to drive traffic and improve site performance.
  • Strong foundation in Drupal and the ability to quickly learn and implement new CMS platforms.

Technical Project Management & IT Operations

  • Led multiple website launches, redesigns, and digital transformation projects ensuring quality and efficiency.
  • Implemented automation solutions to improve business processes, increasing scalability and reducing manual work.
  • Managed cross-functional collaboration with marketing, IT, and external partners to achieve digital goals.

SEO, UX & Conversion Rate Optimization (CRO)

  • Developed and executed data-driven SEO strategies, optimizing website visibility and user engagement.
  • Ensured compliance with GDPR and web accessibility standards.

Customer Success & Business Development

  • Manag €50M+ reseller portfolios, improving retention and revenue growth.
  • Develop and optimize customer support strategies to enhance engagement and reduce churn.
  • Deliver training and mentorship to teams and clients on IT solutions, web management, and SaaS tools.

IT & Technical Expertise

  • 30+ years of hands-on experience assembling, troubleshooting, and maintaining Windows PCs, Android devices, and networking setups.
  • Experienced in software testing, remote troubleshooting, and IT support, guiding non-technical users in MS Office, Adobe Suite, and cloud-based solutions.
  • Strong understanding of networking basics, system security, and digital infrastructure management.

Project-Based Professional Experience

📌 Symphonic Design – Brussels (2014 – Present)
Founder & Digital Business Solutions Expert

🔹 Challenge: Clients struggling with low online visibility and ineffective website performance.
🔹 Solution: Redesigned websites using WordPress, SEO best practices, and conversion-focused UX strategies.
🔹 Impact: Achieved an average 35% increase in organic traffic and significantly improved user engagement and conversion rates.

📌 Ingram Micro Europe – Brussels (2006 – 2014)
EMEA Account Specialist & Business Development Manager

🔹 Challenge: Inefficient sales processes and high churn within a €50M reseller portfolio.
🔹 Solution: Developed data-driven sales and retention strategies, automated workflows, and optimized customer experience.
🔹 Impact: Increased revenue by 16% YoY and reduced churn by enhancing customer success strategies.

📌 Center for Creative Leadership – Brussels (2016 – 2019)
Operations Manager & Senior Project Manager

🔹 Challenge: High operational costs and inefficient project workflows.
🔹 Solution: Streamlined processes, introduced automation, and optimized resource planning.
🔹 Impact: Achieved 20% cost savings while improving efficiency, KPI tracking, and strategic execution.

Education

  • Advanced Vocational Certificate of Education (UK, 2001)
  • NLP Practitioner Training
  • Ongoing professional development in digital marketing, SEO, analytics, and IT operations.

Personal Traits & Work Approach

  • Structured yet adaptable, detail-oriented yet strategic.
  • Strong analytical thinker, comfortable navigating ambiguity and complex problem-solving.
  • Entrepreneurial mindset, thriving in dynamic and cross-functional environments.
  • Passionate about mentoring, technology, and continuous learning.

Languages

German: Native  |  English: Fluent  |  Dutch: Professional Proficiency  |  French: Basic