What to Expect

The first step is to just do it. We are not intimidating and will answer any pre-sale questions you have.

It’s okay if some clients have a detailed plan in mind, while others may only have a general notion of their requirements. In any case, we can collaborate to formulate a strategy and execute it effectively.

We recommend reading the FAQ section first.

Now that we decided to work with each other (Yay!), we need to get to the bottom of who you are, what you stand for, who you stand beside and what you are looking for. We’ll work with you how to best do the discovery. We propose starting with a scoping conversation or if you are already advanced in your process and wish to get ahead, please reach out and schedule a conversation with us.

Clarity wins. Everytime! Based on the discovery we will detail everything in a proposal and send it to you to look over. Once we are in agreement we will draft a service agreement, review and sign it.

Once the agreement is in place, we will onboard you in our CRM system and process the sale. The invoice will follow shortly after and payment will be due within 10 days.

Various systems will be initialised, setup and configured like hosting, staging etc. and we will draw up a project plan with milestones, deliverables and timelines. Share all information i.e. text and image content, services info, photos, logo, hosting, website and hosting access details if applicable, contact info etc.

We will design a first design draft. We are happy to provide traditional wireframes or work directly in a live yet to the public invisible environment where we produce (multiple) example designs for you to review.

This is where the bulk of the work happens. We will design pages, posts etc. and for all types of devices: PC/Laptop, tablet, mobile phone and take into account varying operating systems and browsers as best possible. We will keep you informed throughout the process and let you know to review parts when they are ready for review.

Throughout building your website you will have opportunity to review and make changes. To exchange review notes and updates, we will primarily work with a cloud-based design review document which helps streamlining the process and keeping communication efficient at all times. We will continue until the website is basically finished.

While we test as we go, the website will be tested thoroughly in its final stage and put through its paces. The UI will be reviewed against criteria such as user navigation, functionality, consistency, readability, clarity, performance and overall overall user experience.

The launch process is a carefully considered and can be a lengthy process. This is something We’ve done many times before. We operate to a checklist which we’ve curated over the years and it has not failed once.

After ‘Go Live’ we will keep an eye on performance and generally all systems for bugs and anything that may have fallen through the cracks. We will schedule a custom-made training session for you and your key colleagues to train and coach you on the areas you are most interested in managing yourself going forward.

We should have had an important conversation about ongoing care for your awesome website as part of our initial scoping sessions. For more information on our website care otions and plans continue here.

Congratulations! Enjoy your new site, be proud and share it with your customers, colleagues, family and friends. We’ll gladly provide the artwork for social media posts.